Help/FAQ’s

Please find our FAQ’s for both the Essential Parent App and eCare system.

App

What is the Essential Parent App?

The Essential Parent App is a library of evidence-based information for parents. Support is provided throughout your parenting journey from conception to the birth of your baby and beyond until your child is 19 years old. During your pregnancy and your baby’s first year, the App will send you regular bundles of information with push notifications. You will also always have access to the full library of information covering conception to 19 years.

Why have I been sent a link about installing this app?

Parents will be offered access to the App to support their parenting journey.

How do I receive information?

When you register with the App and provide your baby’s due date and/or date of birth, the App will provide you with a regular personalised delivery of information. This will appear in the My Pregnancy and My Baby section of the App dashboard.

I have been sent an invite but can’t access my account?

If you already have an account, you can ask for a password reset, fill in our online form, or contact Essential Parent direct at hello(at)essentialparent.com for more help.

Can I reset my login or password for the app?

You can reset your password within the App, and the details will be sent to the email address that we have on record for you.

What content is available?

The Essential Parent library includes information on:

  • Conception
  • Pregnancy and birth information
  • Baby care 0-1
  • Toddler care 1-3
  • Child care 3-12
  • Teen care 13-19
Who is Essential Parent?

EP is a digital information service offering expert, evidence-based written and video content for conception, pregnancy, birth, babies, toddlers, children and teenagers.

EP follows the advice of experts in the field including:

  • Professor Robert Winston
  • UNICEF UK Baby Friendly
  • The Royal College of Paediatrics and Child Health
  • The Child Accident Prevention Trust
  • The St John Ambulance
  • The British Society of Paediatric Dentistry
  • The Samaritans
  • The National Literacy Trust
  • I-can literacy charity
  • The Meningitis Research Trust
  • Mental Health specialists
  • Health Visitors, Midwives, GPs, Paediatricians, Obstetricians, Sleep specialists, Attachment specialists, Teachers, and many more.

EP supports and promotes the factors that help children reach their potential – including good health, attachment, good mental health, responsive feeding, cognitive, physical and emotional development, and many more.

Essential Parent’s (EP’s) ambition

To help expectant and new parents bond with their children during the early years and help those children grow into resilient, healthy and independent teenagers and adults.

Early Years intervention is essential to improve the life chances of children, especially those from less affluent communities.

Further help

The App has been developed and approved to be used on IOS and android devices and should install on appropriate devices. If you are having difficulties with the installed App you can contact us at the following email address with your details, the details of your device and operating system and what difficulties you are having within the app:

hello(at)essentialparent.com

eCare System

What is eCare?

eCare is Essential Parent’s a digital tech delivery system from our library of information made for parents, running from conception all the way to the teenage years. Health professionals can select and deliver tailored content to parents after their appointments.

As a parent you will receive bespoke bundles of content via email or text and you will register an account, so you can have access to all the information you have been sent.

Why have I been sent a link about eCare?

Parents who have attended or missed appointments about their pregnancy or child will be sent a bundle of information and guidance to compliment the appointment and provide extra information that you can explore in your own time.

How do I access eCare?

Your health team will send you a link to your information and eCare will ask you to register with a username and password so that you can access the information you have been sent and browse the digital library. If you add your mobile number to your account, you will be able to receive information from your health team via text (SMS).

I have been sent an eCare invite but can’t access my account?

If you already have an account you can ask for a password reset by emailing at Essential Parent direct – [email protected] for more help.

Can I reset my login or password for eCare?

Yes, you can request a password reset on the login page. It will be sent to the email address that we have on record for you.

What content is available?

The Essential Parent library includes information on:

  • Conception and fertility
  • Pregnancy and birth information
  • Baby care 0-1
  • Toddler care 1-3
  • Child care 3-12
  • Teen care 13-19
Can my partner or other carer have an account?

If your partner or another carer e.g., grandparent would like to access the bundles of information you can either ask your health professional to send them the same link so they can set up there own account. Alternatively, you can allow them to log in to your account as the information will be centred around your child (though there will be general information sent after appointments that provides support around birth, mental health and domestic violence. You may also be sent specific information about your pregnancy so may prefer to have your own account.

Why do you ask for extra information about my ethnicity, language and postcode?

Some areas are evaluating eCare to see if parents and carers are happy to use the library and if they find it useful. Your health teams want to see if the system is helpful to parents and carers.

  • across the whole area
  • who speak languages other than English
  • of different ethnicities
  • who are supporting a child with special educational needs (SEND)

This will allow areas to develop eCare so that it supports all parents and carers in those areas.

How do I delete my account?

If you would like your account deleting, please complete the Delete Account form by clicking on the link below and your account will be deleted within 7 days – https://essentialparent.com/delete-account

Please see our Privacy Policy for more information.